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When I started working in the auto body industry in 1982, as far as I know, Paintless Dent Removal (PDR) wasn’t even on the radar. At least no one was talking about it.

Though paint was known to have toxic components, those operating paint guns wore masks and consumers just accepted that the paint-spraying process was part of the price for having a smooth finish on their automobile.

But times have changed. Today, people are more concerned about their health and realize we have to stop polluting our environment.

These factors, along with innovation, created a booming market for PDR.

The first time I saw a demonstration of PDR, I didn’t pay much attention to it. It must have been all the lights and hype at the car show in Las Vegas. However, the second time, I was all eyes and ears. It was 2002 and a guy brought his BMW into the body shop where I worked. He had a minor ding in one of the side panels.

I watched one of the PDR techs take about 30 minutes, massaging and coaxing the metal until the panel looked new. The technician didn’t use any of the materials, including paint, we normally used. The customer didn’t have to leave his car overnight until the finish dried and could be buffed. The technique was contrary to everything I had learned and practiced.

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